Mr. Faulkner is the Senior Partner for Global Operations with Phoenix Consulting Associates (PCA), a performance improvement firm. He has developed and managed worldwide programs on business best practices, including organizing international conferences on emerging management trends in Europe, Asia, North and South America.
Mr. Faulkner advises numerous corporations on strategic change and leadership. His consulting engagements have included: American Management Association, ANZ Bank, Blue Cross Blue Shield, ConAgra, The Hershey Company, Independent Insurance Agents of America, Lockheed Martin, Marriott, O-Cedar, Prudential, RR Donnelly, and the Smithsonian Institution.
REAL EXPERIENCE * REAL SOLUTIONS * REAL RESULTS
"I thought that you might like to know that the total quality management program that you helped to install is still going strong. We have seen incredible improvement in performance in the last few years, which has resulted in increased revenue, greatly improved performance results, and decreased expenses." - Blue Cross Blue Shield of the National Capital Area
"Bringing a contemporary approach to management, as you do, means that there will not only be change, there will be continual improvement under your stewardship. It is a real thrill to know that one of our favorite and "honorary" team members has the opportunity to be of service to the country." - Smithsonian Institution
"You were great! Your clarity and creativity was invaluable in helping the Commission members navigate numerous and complex issues with a spirit of openness and trust. The attendees were unanimous in praising you for your level of preparation and knowledge. They were also impressed with you facilitation skills and your inspired approach to achieving group consensus.
One attendee told me that your problem solving methods, "will carry through to Commission matters, as well as the rest of my life. Thanks to you we are a unified and focused team." - Governor's Office - State of Alabama
"Thanks again for your help in advancing the national dialogue on quality in education." - Governor Roy Romer, Colorado
"Congratulations! Your contribution to the Governors Conference on Total Quality Management and the National Education Goals helped make it a resounding success." - Governor Ann Richards, Texas
"During the last six months there has been a lot more communication between employees and supervisors. Phoenix helped make supervisors have a better understanding of employees. This has led to better numbers throughout our plants." - ConAgra
"Phoenix Consulting associates were very flexible, provided exceptional customer service, and were highly attuned to our corporate culture, systems, and processes. Their onsite resources were highly credible and were very much appreciated and welcomed; not an easy task within our corporate culture. Our plants managers all give high marks for the value adding services rendered by Phoenix Consulting." - Hershey Foods
Scot and his team of expert consultants will assist you in achieving your objectives by tailoring their services to meet your unique needs. We have recently provided the following services to our clients:
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